Privacy Policy

1. Who We Are

Writeoff Josh ("Company," "we," "us," or "our") is an AI automation and digital marketing services company based in North Hollywood, California. We provide AI-powered front office systems, automated SMS follow-up services, AI voice appointment setters, and social media content services to local businesses.

For questions about this policy, contact us at: info@writeoffjosh.com or (747) 295-2700.

2. Information We Collect

We collect information you provide directly to us when you:

• Fill out a contact or booking form on our website
• Book a call through our scheduling system
• Contact us by phone, email, or SMS
• Engage with our automated SMS follow-up system as a business contact

The types of information we may collect include:

• Name and business name
• Phone number
• Email address
• Business address and location
• Communications you send to us

3. SMS Messaging — A2P Compliance Disclosure

We use automated messaging technology (A2P 10DLC) to send SMS communications on behalf of our business and our clients' businesses. These messages may include:

• Appointment reminders and confirmations
• Follow-up messages after missed calls
• Service-related notifications
• Responses to your inquiries

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

No sharing for marketing: We do not sell, rent, or share your phone number or personal information with third parties for their marketing purposes. Your SMS opt-in information will never be shared with any third party. Your information is used solely to provide our services.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Schedule and confirm appointments
• Send automated follow-up communications you have opted into
• Respond to your questions and requests
• Comply with legal obligations

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We use trusted third-party platforms including GoHighLevel (CRM and automation), HeyGen (AI video), and Anthropic tools to operate our business. These providers are contractually required to protect your data.
• Legal requirements: We may disclose your information if required by law or to protect our rights.
• Business transfers: If Writeoff Josh is acquired or merged, your information may be transferred as part of that transaction.

6. Data Security UPDATED

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure, encrypted data storage through trusted third-party platforms
• Access controls limiting data access to authorized personnel only
• Regular review of our data collection, storage, and processing practices
• Use of SSL/TLS encryption on all data transmitted through our website

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your information at any time by contacting us directly.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by clicking unsubscribe

To exercise any of these rights, contact us at info@writeoffjosh.com.

9. Cookies and Website Analytics

Our website may use basic analytics tools to understand how visitors use our site. We do not use tracking cookies for advertising purposes. You may disable cookies through your browser settings at any time.

10. Children's Privacy

Our services are intended for business owners and adults only. We do not knowingly collect information from anyone under the age of 18. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Business: Writeoff Josh
• Address: 5440 Tujunga Ave, North Hollywood, CA 91601
• Phone: (747) 295-2700
• Email: info@writeoffjosh.com
• Website: writeoffjosh.com